r FAQs | Jiyo11 Fantasy Cricket Platform

FAQs

What is Jiyo11 ?

Jiyo11 is the world’s #1 single-match fantasy sports game of skill offering fantasy cricket.


How do I register?

That’s Easy! Log on to the Jiyo11 register yourself by filling out a valid email id and setting a password or by clicking on ‘Instant Connect with Facebook’ to register with your Facebook account or ‘Instant Connect with Google’ to register with your Google account. After you’re through with the registration, you can follow the simple starter guide, which will take you through the simple steps of creating your Fantasy Cricket Team and then joining Contests. You can also go through the ‘How to Play’ page of Jiyo11.


Why can’t I login to my account?

Please check whether your registered email address and password are entered correctly and try logging in again. If you've forgotten your password, click on 'Forgot Password', enter your registered email ID and we’ll send you a One Time Password to reset your password on it within a few minutes! If you've forgotten your registered email id, reach out to us at Contact Us.


How do I refer my friends?

After login click 'My Profile' then click invite friends copy your refer link and send to your friends and get up to Rs.300*


How do I change my password?

If you want to change your password, click on 'Forgot Password', enter your registered email ID and we’ll send you a One Time Password to reset your password on it within a few minutes!


How many Fantasy Cricket teams can I create with the same email Id?

You can create only one account with one email id on Jiyo11 . Creation of multiple accounts by a single gamer is strictly prohibited and violates our FairPlay policy.


Can I update / edit my information?

You can edit most of your information on Jiyo11 . Here’s how:

  • On the Jiyo11 app, head to ‘My Profile’, scroll to the bottom of the page and tap on the ‘Full Profile’ button next to the Personal Details section.
  • On the desktop/mobile web, you can Contests’. You will be able to update/edit your full name and mobile number. You can also edit your date of birth, address and state if your Jiyo11 account is ‘Unverified’. Remember, the team name chosen by you and the email id registered once cannot be changed.

I’m sure I've got the right username and password but I still can't login.

That’s strange! If you are sure that you are a registered user on Jiyo11 and are entering the correct details but are still unable to login please drop us an email us at Contact Us. Our Customer Care team will be more than happy to assist you.


I did not get any email with the change password link.

a) It could have been marked as Spam mail by your mailbox. Please check your spam mail and mark the email from Jiyo11 as ‘Not Spam’. Also, add test@Jiyo11.com to your contacts so that you receive our email the next time

b) You may have entered a different email id than the one used by you during registration. For any assistance, please drop us an email at Contact Us.


I don't know much about Fantasy cricket – can I still play?

If you are not too sure about your cricketing knowledge, don’t worry. You can gain some valuable experience and knowledge as you play more Fantasy Cricket. You can practice with the Free leagues before participating in the live & private leagues.